Orders placed during office hours (Mondays to Fridays, from 10:00 a.m. to 17:00 p.m.GMT+8) are usually initialized in the same week and the delivery is carried out in timeframes depending on the destination country. Since shipments are not made on Saturdays or Sundays or holidays they will be made on the following work day.

If you need to request a return or exchange for a product you purchased from our store, please kindly follow the guidelines below:

Eligibility: To be eligible for a return or exchange, the product must be unused and in the same condition as when you received it. It must also be in the original packaging.

Timeframe: You must initiate the return or exchange request within 30 days from the date of purchase.

Reason for Return/Exchange: Please provide us with the reason for your return or exchange request so that we can better understand your needs and improve our products and services.

Shipping: You will be responsible for the shipping costs associated with the return or exchange, except in the case of a defective or damaged item. If the reason for the return or exchange is due to a defective or damaged item, please contact us immediately for further instructions.

Refund/Exchange Process: Once we receive your returned item(s), we will inspect it and notify you of the status of your refund or exchange request. If approved, we will process your refund or exchange as soon as possible.

This website/application is operated by tittallon team. Throughout the website/application, the terms “we”, “us” and “our” refer to tittallon team. tittallon offers this website/application, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions , including those additional terms, conditions and policies referenced herein and/or available by hyperlink. These TERMS AND CONDITIONS apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

We are pleased to offer Oceanpayment as our exclusive third-party payment system for our Shopify store. Oceanpayment is a trusted global payment service provider, offering a wide range of cross-border payment solutions.

Why choose Oceanpayment?

Award-winning: Oceanpayment has received prestigious awards and recognition, including the "Outstanding Online Merchant Payment Integration Solution" from Etnet and the "Most Trusted Global Payment Service Provider" from HKMOB.
Extensive product range: With over 200 cross-border payment products and 10,000+ service websites, Oceanpayment provides a comprehensive suite of payment solutions to meet diverse business needs.
Acquirer certifications: Oceanpayment is a certified acquirer for AMEX, Discover, and JCB, ensuring secure and reliable payment processing for international transactions.
Industry recognition: Oceanpayment has been honored with the "Best Cross-border E-Commerce Financial Services Award" for two consecutive years and recognized as one of the "Top 10 Payment Solution Providers" by CIO Advisor APAC.
Trusted partner: As a member of the Hong Kong General Chamber of Commerce, Oceanpayment is a reputable and trusted partner in the payment industry.
By choosing Oceanpayment, we aim to provide you with a seamless and secure payment experience for your purchases on our website. Should you have any questions or concerns regarding payments, please don't hesitate to contact our customer support.